Successful Order Completion

Iron Mountain Connect Records Management assigns a unique order number, displays a success message that confirms that your order has been successfully submitted and assigns a status of Submitted for Processing.  You are also able to review and cancel the order from this step in the wizard if necessary.

A confirmation is emailed to each address that you entered in the Email Confirmation section in the Order Details step of the wizard. The primary contact will receive all notification, confirmation and cancellation emails.

Once you have completed the order, you are able to:

• Continue Processing Destruction Orders:

1.  Click <Start a New Destruction Order to return to the Step 1. Upload .csv File screen and begin a new destruction order.

• Review the Order:

1.  Click the Order Number link, or click the View Order button. The Order screen opens with the Order Information tab displayed.

2.  Click the Order History tab to view transactions associated with the order.

3.  When you are finished reviewing the order, click Close. 

• Cancel an Order

Partial or Full Order Failure

• If there are boxes on your order that cannot be destroyed:
  1. A banner message displays.  Click the link in the message to view the customer box numbers and identifying information, as well as the reason that the box could not be destroyed.
  2. After you have reviewed the box information, click x Close to return to the Destruction Order Completion wizard.

• If your order fails  and cannot be completed, click the Details link under Order Failed to view the reason.